Help centre
Choose the all-hours chat, the email address for account matters, or a private VIP hotline, whichever answers you fastest.
24/7 live chatHelpdesk chat on every page, all hours. A reply usually lands in under 2 minutes.
EmailMail support@luckyboom5.org for anything on your account or for formal requests.
VIP channelsVIP lounge: private WhatsApp and Telegram lines and a manager who knows your gamertag.
Before you press send
Write from the email you registered with, and the system finds you instantly. It trusts that address for KYC papers, self-exclusion and account closure.
- Name the account email and sum up your question in a line.
- Cashing out soon? Clear KYC ahead of time, as accounts still in verification queue longer.
- Requests are looked at within 2 business days, and once approved the payment method sets the clock.
Only the registered email can ask for
- Self-exclusion: live in 24 hours, locked for 6 months at least.
- A 7-day cooling-off pause.
- Shutting the account for good.
- Lost password: press the reset link on the login screen and it is mailed to the registered email.
Transfer your save file
VIP on another machine? Send a screenshot of your status to live chat or support@luckyboom5.org and we load it here, so your history isn't wiped.